The Telus technical support Diaries
The Telus technical support Diaries
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Nevertheless, right after reviewing the agreement, I seen it didn’t reflect the reductions or plan specifics mentioned, including the 500GB of data and extra discounts for pre-authorized payments.
Professional was ready to stroll me by my difficulty and aided pinpoint where by the problem was going on and advised me of an alternative so I could get my career accomplished. I so appreciated his assistance and endurance in going for walks me as a result of the various scenarios. He adopted up with data on my following measures.
Back in the day, you experienced a preference of businesses. Now We have now megacorps that swallow each and every substitute option up and you also're remaining with 3 alternatives spanning an entire state, all of which collude with eachother to extort It is customers.
Have you tried utilizing the net Chat? Go browsing to My TELUS as well as the Chat icon will probably be for the lower right of the window. Answer the questions about which kind of support you need then retain replying for the bot with "I need to speak to someone" until the bot offers up and passes the Chat to an individual.
I remaining Rogers to return to Telus due to the fact I believed from the guarantee of higher service and reasonable treatment method, but this experience continues to be anything but.
You'll then get a textual content information when the agent responds, and you may observe up at your earliest benefit.
I'm composing to specific my deep dissatisfaction While using the customer service I gained even though seeking to clarify the main points of my new agreement and reductions. My latest experience has remaining me experience discouraged, undervalued, and concerned about your staff's Over-all high quality of support.
after the agent evaluation my account he said I telus billing support am unable to give you a deal or credits like you have now with the exiting account, so i just gave up and hangup the cellphone.
• When I known as to explain, Eunice through the BCX Wi-fi Auto crew informed me which the special discounts had been applied. Nonetheless, she copied and pasted Abdul’s notes, which didn't make clear the price reduction facts.
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The TELUS group acknowledges that our perform spans several Territories and Treaty areas and we're grateful for the normal Expertise Keepers and Elders who are with us right now, all those who have gone in advance of us plus the youth that inspire us.
My pro is a really patient gentleman. He taught me how to repair my trouble in several simple steps. What’s extra, he guided me as a result of each individual step, from time to time over the moment. I'm certainly grateful!
I had some small troubles but I'd Unquestionably no clue how to repair them. Then, my co-employee suggested me within your service. Your personnel were particularly patient and helpful! Thanks to all of them!
Yeah, I’m binding by a two year agreement regretably, I’m only four months in, but I did get somewhere. I assume The executive Place of work known as me currently so I've a cellular phone dialogue with him in an hour or so. We’ll see how that goes.